Last updated: March 4, 2026
This policy describes how to cancel your subscription and request a refund for the Sanalock service operated by Alfi Digital SRL (CUI: 52377381).
Sanalock offers both a free tier and a paid Premium subscription at €5/month or €49.99/year plus applicable tax.
If paid subscription plans are introduced, the following refund and cancellation terms will apply:
You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you will continue to have access until then. No partial-period refunds are issued for cancellations mid-cycle.
Refunds are available within 14 days of the initial purchase or renewal. To request a refund, contact us through our contact page with your username and reason for the refund. Refunds are processed to the original payment method within 5-10 business days.
Refunds may not be available if: the account has been terminated for Terms of Service violations, or a refund has already been issued for the same billing period.
After cancelling Premium, your account reverts to the free tier. Your default vault remains fully accessible. Additional vaults become read-only with export available. You can export all data at any time.
For refund requests or billing questions, contact us through our contact page.